MICROSOFT DYNAMICS 365 CUSTOMER EXPERIENCE ANALYST PRACTICE TORRENT & MICROSOFT DYNAMICS 365 CUSTOMER EXPERIENCE ANALYST VALID CRAM & MB-280 STUDY VALID TORRENT

Microsoft Dynamics 365 Customer Experience Analyst Practice Torrent & Microsoft Dynamics 365 Customer Experience Analyst Valid Cram & MB-280 Study Valid Torrent

Microsoft Dynamics 365 Customer Experience Analyst Practice Torrent & Microsoft Dynamics 365 Customer Experience Analyst Valid Cram & MB-280 Study Valid Torrent

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Topic 3
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 4
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q38-Q43):

NEW QUESTION # 38
A large construction company uses Dynamics 365 Sales to manage their sales pipeline.
All future jobs are logged in the system as opportunities. Depending on the type of work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.
The sales team does NOT currently use the "On hold" option, as it does NOT provide enough details.
When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal. You need to ensure that a salesperson can only select the "Pending Permits" or "Asbestos Removal" option when working with their opportunities to indicate the deal is taking longer.
What should you do?

  • A. Edit the statuscode column: add "Asbestos Removal" and "Pending Permits" status values to the
    "Open" status reasons.
  • B. Edit the statuscode column: add "Pending Permits" to the "Open" status reason values, and rename "On hold" to "Asbestos Removal. "
  • C. Edit the statecode column: rename the "On hold" status to "Asbestos Removal" and add a new
    "Pending Permits" status value.
  • D. Edit the statecode column: rename the "Open" status value to "Asbestos Removal" and add a new "Pending Permits" status value.

Answer: A

Explanation:
Statuscode in Dynamics 365 Sales refers to the reason or sub-status of the current state (like Open, Closed, etc.). The best approach is to add new values to the "Open" status reason (statuscode), such as "Pending Permits" and "Asbestos Removal," which gives the salesperson more granular detail about why the opportunity is taking longer without changing the core workflow of the sales process.
Statecode controls the overall state (e.g., Open, Won, Lost) and is not suitable for such detailed tracking. Renaming or adding values to the statecode column (as suggested in other options) would not provide the desired level of detail, as the statecode should stay consistent with the standard open/ closed statuses.


NEW QUESTION # 39
A company manually assigns leads to salespeople.
The sales manager requires automated lead assignment rules. An administrator enables the feature. However, you are unable to access the Assignment rules area.
You need to request access from the administrator.
Which security role should you request?

  • A. Sequence Manager
  • B. Playbook Manager
  • C. Vice President of Sales
  • D. Sales Manager

Answer: A

Explanation:
Dynamics 365 Sales, Create and activate assignment rules
You can create and manage sequences and assignment rules through navigating to 'Personal Settings' area if users have sequence manager role.


NEW QUESTION # 40
The product development team for a toy company creates a new remote-control toy.
You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system.
Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer are a. Arrange the five records and/or components in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:


NEW QUESTION # 41
A company sells telephones. The company has a list of telephone colors that customers can choose.
For one month, the company wants to sell a red phone at a special price.
You need to set up the red phone for the sales team.
How should you configure the product and price list items? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 42
The analytics team at your organization has created Power BI reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales.
The Power BI reports are referenced by your executive leadership as the primary source of truth about account success metrics.
Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales.
You need to enable the insights to be available to sales users in Dynamics 365 Sales.
What should you do?

  • A. Create a dashboard in Dynamics 365 Sales that contains account data.
  • B. Provide a link to the Power BI report in the ribbon on the account form.
  • C. Embed the Power BI Dashboard as a dashboard in the Dynamics 365 Sales application.
  • D. Embed the Power BI report using contextual filtering for accounts.

Answer: C

Explanation:
By embedding the Power BI Dashboard directly into the Dynamics 365 Sales application, you allow sales users to access and view the insights seamlessly within their existing workflow. This integration provides a cohesive user experience and ensures that users can see the enriched data alongside their account records.


NEW QUESTION # 43
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